Privacy Policy

This Privacy Policy describes how LTX 2.3 AI and the business operating the service ("Company," "we," "us," or "our") collect, use, disclose, and protect personal information when users visit our website, create accounts, purchase subscriptions or credits, contact support, or otherwise use our AI video generation platform.

This policy is intended for a general commercial AI SaaS website. It applies to information collected through the site, workspace, billing flows, customer support channels, and related communications. If local law gives users additional rights or requires supplemental disclosures, those rights and disclosures apply as well.

We may collect information users provide directly, including name, email address, account credentials, billing address, tax information where applicable, company name, customer support messages, prompts, uploaded files, generated outputs, and any other content submitted through the service.

We may also collect transaction and technical information automatically, including subscription status, payment metadata provided by payment processors, IP address, approximate location, browser and device information, log data, cookie identifiers, analytics events, feature usage, and workspace activity needed to operate, secure, and improve the service.

We use personal information to provide and administer the service, authenticate users, process payments, provision subscriptions and credits, generate outputs, maintain security, prevent fraud and abuse, communicate about accounts or transactions, provide support, enforce our terms, comply with legal obligations, and improve product performance.

We may also use information for internal analytics, troubleshooting, service development, model and workflow quality review, and lawful business operations. Where permitted by law, we may send product, service, or promotional communications, and users may opt out of non-essential marketing communications at any time.

We may use cookies, pixels, local storage, SDKs, and similar technologies to keep users signed in, remember settings, measure performance, detect fraud, understand traffic patterns, improve conversion flows, and analyze usage of the service and subscription funnel.

These technologies may be provided by us or by third-party analytics, hosting, customer support, advertising, communications, and payment partners. Users can control some cookie settings through browser controls or other consent tools we may provide, although disabling certain technologies can limit site functionality.

We may share information with service providers and subprocessors that support the operation of the business, including payment processors, hosting providers, infrastructure vendors, customer support platforms, analytics vendors, security providers, communications tools, and other contractors acting on our behalf.

We may also disclose information in connection with legal requests, compliance obligations, fraud prevention, safety issues, enforcement of our agreements, protection of our rights or the rights of others, or a merger, acquisition, financing, reorganization, or sale of assets. We do not describe ourselves as selling personal information in the ordinary data broker sense, but some jurisdictions may define targeted advertising, analytics, or sharing differently under local law.

When users purchase a subscription, credit pack, or other paid digital service, we and our payment partners may process information needed to complete the transaction, prevent fraud, calculate tax, maintain billing records, and manage renewals, cancellations, and account status. We do not necessarily store full payment card numbers ourselves if those details are handled by a third-party processor.

Purchase and billing records may be retained for accounting, fraud prevention, dispute handling, compliance, and legal purposes. Paid digital purchases are generally final and non-refundable except where required by applicable law or expressly stated otherwise at checkout or in our terms.

For safety and compliance enforcement, prompts and generated outputs may be reviewed by automated moderation systems. If content is detected as NSFW or prohibited sexual content, the generation may be blocked or removed and any consumed credits are not refunded except where required by applicable law.

We retain personal information for as long as reasonably necessary to provide the service, maintain business and tax records, resolve disputes, investigate misuse, enforce agreements, and comply with legal obligations. Different categories of information may be retained for different periods depending on operational and legal requirements.

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. No method of storage or transmission is completely secure. If users access the service from outside the country where our operators or providers are located, information may be transferred to and processed in other jurisdictions subject to applicable law.

Depending on location, users may have legal rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent for certain processing activities. We may need to verify identity before responding to a rights request and may deny or limit requests where permitted by law.

Users may also manage account information, cancel subscriptions, opt out of non-essential marketing, and contact us regarding privacy concerns. If a jurisdiction provides the right to appeal a privacy decision or submit a complaint to a regulator, users may exercise those rights under applicable law.

The service is not intended for young children, and users must not use the platform where doing so would violate age-based legal requirements. We do not knowingly seek to collect personal information from children in a manner prohibited by law.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on the site and may update the effective date or provide additional notice where required. Continued use of the service after an updated policy becomes effective is subject to the revised policy.